Testimonials

Dear Nick Falvo:

I would like to take this time to thank you personally for the wonderful home Baycliffe built for us.  We went to about 10 other builders before we decided on purchasing a Baycliffe Home.  Prior to our decision, we went to almost all your subdivisions (they were numerous) and asked previous homeowners what they thought of their homes.  To our surprise, we did not find one unhappy homeowner, it was unbelievable!!!  Now that we too are Baycliffe homeowners,  we can see why there are no complaints.  Your staff is courteous and professional and have done everything possible to satisfy and surpass my expectations.  I think I owe it to you, on behalf of myself and my family to thank you and your staff for making this experience a wonderful  one.

Sam Cesario

Dear Patrick,

I have to say that I've written my share of complaint letters in the past, when I've received poor customer service or when a product just hasn't lived up to my expectations. So I also believe that when something works out wonderfully, I am equally obligated to write a note of thanks, and that's what this is. Though I'd planned on sending it earlier, it was your article in today's Star that got me off my couch to write it.

This summer, I was thinking about purchasing a home built by Baycliffe Homes in Whitby. Everyone I spoke to who had purchased a new home before had horror stories to tell about their builders, but I really loved the design of the home itself and the community, and decided I'd take my chances.

From the absolute start it's been a fabulous experience. The woman I dealt with at their sales office was always completely straightforward with me. When I pleaded for an earlier closing date, she encouraged me to be patient. The house was ready the day our agreement said it would be.

As I didn't take possession until mid-October, there was no guarantee that I'd have sod or a paved driveway before the end of the year. Both have been done. I was concerned about what I thought might have been a leak in my laundry room early on, and one of the guys from the site office came over that very morning to check it out (it was my friend's not-so-great washing machine installation job rather than anything to do with the house, but he tightened the washer hose for me and of course it's been fine since).

The builder's representative did a lengthy pre-delivery inspection with me, and on the few things I'd pointed out a concern with, he didn't once try to discourage me from listing them. And while there weren't a lot of concerns, each small thing I'd pointed out has long been taken care of.

There has not been a single broken promise or commitment from the moment I signed the deal. No surprises, no last minute nightmares. To top it off, my home backs on to a park which I'd paid a premium for, and up until recently was pretty much a big dirt field. I have to say that I'm 'floored' by how truly beautiful they've made it in just a few weeks. It's a treat to look out my kitchen window.

So as I said, I've written my share of complaint letters when it's been appropriate. I wanted as well to register how genuinely thrilled I have been with Baycliffe, from start to finish.

Sincerely,
A Whitby Homeowner

To the Service Department:

I am writing this letter to express my gratitude for the excellent work that you have done in my home.  I have heard numerous horror stories about builders not going back to do their deficiencies work, and to be honest, I was a little worried about buying a new home for this very reason.  However,  not only did you complete any defective the work, but you have exceeded my expectations and keep coming back even after the warranty period was expired on some items!!!  I still cannot believe the service that we got.  I just wanted to share this positive experience with you and anyone who is thinking about purchasing a Baycliffe Home.  Please include us on any mailing list of upcoming subdivisions because I refuse to buy any other home that is not a Baycliffe Home!!!.

Forever a Baycliffe Home Homeowner

Benito Gentile

To Baycliffe Homes Inc:

We would like to write this letter to tell you how much we love our new home.  We used to live in a home where the space was wasted, but after seeing your plans we could not believe the layouts of every home!  It was difficult to choose because each plan was better than the one we saw before.  We decided to purchase your beautiful bungalow and we are getting so many compliments from our friends and family on the layout.  There is so much space!  Thank you very much for this spacious and beautiful home.

Donatella and Giuseppe Chiavaroli

To Baycliffe Homes Staff:

Thank you very much for this unbelievable first home!  From the second I walked into your sales office you made me and my family feel like we were part of your family.  Firstly, your décor centre was unbelievable!  The sales people were so nice and informative without pushing us to make a decision.  Your staff helped us every step of the way with the closing, which was helpful considering it was our first home.  Secondly, I would like to tell you that your after sales service is second to none.  Thank you for making our first experience a most memorable one.  I’m glad that my first home was a Baycliffe Home, you have really set the bar high for other builders

Antonietta D’aversa

To Baycliffe Homes Staff:

I would like to take this opportunity to thank you and your staff for helping me make the right decision.  When I lost my husband I felt as though I needed a smaller home in a more desirable area.  My children and I went to a few builders in the Maple area and most of them thought that because I was a widow, I would buy anything that they had.  They did not even give me the time of day.  All that changes when I stepped into your sales office.  Your sales staff not only took their time to explain everything to me, but they actually tried to customize my home to better fit my fast paced lifestyle.  This whole process only took about 2 weeks to do and your sales staff was there every step of the way, never once getting upset or frustrated at my demands.  My children found this to be fantastic.  I know I made the right decision because no other builder was willing to put the time or the effort to address my concerns.  Now that I have met your staff, I know that my amazing treatment was not exclusive to just me.  Starting from the owner, right down to the person that cleans the homes, everyone cares and have done everything to keep me happy.  I wanted to tell you in writing just how happy I am with my home and the service I received, and how grateful I am to have met a builder who truly cares about the quality of his homes.  

Maria Gneo